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Reasons to Outsource Your Network Support to Total Computers
 

AProactive:

Regularly scheduled onsite visits by IT Professional(s)

  • Maintenance checklist and documentation that ensures consistent service delivery
  • Thorough documentation of your network
  • Your business goals are what direct our efforts
  • Server maintenance and troubleshooting
  • Workstation maintenance and troubleshooting
  • Virus Protection and Microsoft OS updates

Available:

  • Multiple IT Professionals
  • During office hours
  • Never Sick and Never on Vacation
  • Emergency response time of 3 hours or less guaranteed (our goal is 1 hour)
  • IT Professionals are available to answer your questions by phone when not onsite at your office
  • Increased flexibility for busy times, slow times, projects, upgrades
  • Will never quit because of career or job change like full time employee

Affordable:

  • No Interviewing process overhead, like full time employee
  • No Payroll tax overhead, like full time employee
  • No Vacation Pay overhead, like full time employee
  • No Workers Compensation overhead, like full time employee
  • No Training Cost overhead, like full time employee
  • No Performance Review overhead, like full time employee
  • No Background check overhead, like full time employee
  • Predictable Monthly budget
  • Don't mark up hardware or software that we recommend

Accountable:

  • Satisfaction Guarantee
  • Support Coordinator management oversight
  • Support Advisor management oversight
  • Follow Microsoft Standards and industry standard best practices
  • Support systems created to ensure items don't fall through the cracks
  • Detailed documentation of your network
  • Regular customer satisfaction surveys after every support visit

Knowledgeable:

  • Microsoft Certified and Trained
  • 24 Years of combined industry experience
  • Not Learning on Your Time
  • Weekly Training and Review Meetings

About Total Computers
Total Computers is a professional outsourced computer service company serving small businesses in Mumbai Our specialties are network planning (network consulting), network projects, and ongoing network/computer maintenance. We pride ourselves on not only delivering the results you expect, but also being knowledgeable, systematic, accountable, trustworthy and easy to work with. To speak with a Support Advisor about the the computer support provided by Total Computers email us at
info@total-computers.net

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